Effective Date:16.06.2024

website: https://getglam.org/ 

Email: [email protected]

At Get Glam, we strive to provide high-quality website development services at the most competitive prices. We understand that sometimes plans change, and you may need to cancel your order. This Cancellation and Refund Policy outlines the terms and conditions for cancellations and refunds of our services. Our policy complies with relevant regulations and laws, including those in the USA, EU, UK, AU, NZ, and CA.

1. Cancellation Policy

1.1 15-Day Cancellation Period

You may cancel your order within 15 days of the initial payment date. To request a cancellation, please contact us at [email protected] with your order details and reason for cancellation. This period complies with the EU Consumer Rights Directive, which grants consumers a 14-day cooling-off period for online purchases, extended by our policy to 15 days.

1.2 Non-Reusable Services

Please note that upon initiation of your project, we incur costs for services that are non-reusable for other clients. These services include, but are not limited to:

• Domain name registration
• SSL certificate purchase
• WordPress theme acquisition
• Hosting services setup

These non-reusable services are necessary to begin the development process and are custom-tailored to each client, making them non-transferable to other clients.

1.3 Cancellation Fee

Due to the non-reusable nature of the aforementioned services, if you cancel within the 15-day period, you will be entitled to a refund of 50% of the initial payment made at the time of order. The remaining 50% covers the cost of the non-reusable services and administrative expenses. This policy ensures that we can recoup some of the costs associated with initiating your project.

2. Refund Policy

2.1 Eligibility for Refunds

Refunds are only available for cancellations made within the 15-day period. After 15 days, no refunds will be issued as we will have committed resources and time to your project. This policy aligns with the USA’s Federal Trade Commission (FTC) guidelines, which allow businesses to set their own refund policies, provided they are clearly disclosed to customers.

2.2 Process for Refunds

To initiate a refund, please contact us at [email protected]. Once your cancellation request is approved, we will process your refund within 14 business days. The refund will be issued to the original payment method used during the initial transaction. This ensures compliance with EU regulations that require refunds to be processed within 14 days of the cancellation request.

2.3 Method of Refund

Refunds will be processed using the same payment method used for the initial transaction. If this is not possible, we will contact you to arrange an alternative method. This approach is in line with best practices to ensure secure and traceable transactions.

3. Exceptions

3.1 Non-Refundable Services

Certain services are non-refundable regardless of the cancellation period. These include:

• Completed Projects Delivered to the Client: Once a project is completed and delivered, it is considered a finished product, and no refunds will be issued. This is because the project has been tailored specifically for the client’s needs.

• Customized Software or Bespoke Services: Any software development or bespoke services that are customized to meet specific client requirements are non-refundable. This includes any specialized coding, design, or development work that cannot be repurposed or resold.

• Third-Party Services Purchased and Utilized on Your Behalf: This includes, but is not limited to, domain name registrations, SSL certificates, and hosting services. These services are purchased specifically for your project and cannot be transferred or refunded once acquired.

3.2 Disputes and Chargebacks

In the event of a payment dispute or chargeback, we reserve the right to refuse any refund request. We encourage you to contact us first to resolve any issues before initiating a dispute with your payment provider. This ensures a fair and transparent resolution process, minimizing potential misunderstandings or conflicts.

• USA: The Federal Trade Commission (FTC) requires businesses to clearly disclose their refund policies. We comply by providing detailed information in this policy and ensuring transparency in all our transactions.

• EU: According to the EU Consumer Rights Directive, consumers have the right to cancel and request refunds within the cooling-off period. However, exceptions are made for customized or non-reusable goods and services, which we adhere to in this policy.

• UK: Under the Consumer Contracts Regulations, similar to the EU Consumer Rights Directive, bespoke and non-reusable services are excluded from the right to cancel and receive refunds.

• Australia: Australian Consumer Law (ACL) allows businesses to set their own refund policies, provided they are clearly communicated to consumers. Exceptions for customized and non-reusable services are common and legally recognized.

• New Zealand: The Consumer Guarantees Act (CGA) and Fair Trading Act provide similar provisions, allowing businesses to set clear refund policies with exceptions for non-reusable and customized services.

• Canada: The Consumer Protection Act supports clear disclosure of refund policies, with allowances for non-reusable and bespoke services similar to other jurisdictions.

4. International Regulations Compliance

4.1 USA

In the USA, our refund policy complies with the Federal Trade Commission (FTC) guidelines, which allow businesses to set their own refund policies as long as they are clearly communicated to customers.

• FTC Cooling-Off Rule: This rule provides consumers with the right to cancel a sale made at their home or workplace, or at a seller’s temporary location, within three business days. While this rule does not apply directly to online services, it establishes a precedent for transparent and fair cancellation policies.

4.2 European Union

Our policy is designed to comply with the EU Consumer Rights Directive, which provides consumers with a 14-day cooling-off period for most online purchases.

• Consumer Rights Directive: This directive ensures that consumers in the EU have the right to withdraw from a contract within 14 days without giving any reason. Our extension to 15 days offers additional flexibility. Exceptions include customized or personalized goods and services, which align with our policy on non-reusable services.

4.3 United Kingdom

Our policy adheres to the UK’s Consumer Contracts Regulations, which mirror the EU Consumer Rights Directive, providing similar protections and rights to consumers.

• Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013: These regulations provide consumers with a 14-day cooling-off period for online purchases, with exceptions for bespoke or customized services. Our policy extends this to 15 days and includes necessary exceptions.

4.4 Australia and New Zealand

In Australia and New Zealand, our practices are consistent with the Australian Consumer Law (ACL) and New Zealand’s Consumer Guarantees Act (CGA), which provide robust consumer protections, including rights to refunds and cancellations.

• Australian Consumer Law (ACL): ACL allows businesses to define their own refund policies, provided they are clearly stated and communicated. Our policy reflects these requirements and includes exceptions for non-reusable and customized services.

• New Zealand’s Consumer Guarantees Act (CGA): Similar to ACL, CGA supports clear refund policies with allowances for bespoke and non-reusable services.

4.5 Canada

Our policy aligns with Canadian consumer protection laws, including the Consumer Protection Act, which ensures fair treatment and clear communication of terms to consumers.

• Consumer Protection Act (Ontario): This act requires businesses to disclose their refund policies clearly. Our policy complies by providing detailed terms and recognizing exceptions for non-reusable and customized services.

5. Data Protection and Privacy

We take the privacy and security of our customers’ data seriously. Our data handling practices comply with the General Data Protection Regulation (GDPR) in the EU, the California Consumer Privacy Act (CCPA) in the USA, and other relevant privacy laws.

5.1 General Data Protection Regulation (GDPR)

• Lawfulness, Fairness, and Transparency: We process personal data lawfully, fairly, and transparently. Our Privacy Policy provides detailed information on data collection, use, and sharing.

• Data Minimization: We collect only the data necessary for the purposes stated in our Privacy Policy.

• Accuracy: We take reasonable steps to ensure the accuracy and completeness of the data we collect.

• Storage Limitation: We retain personal data only as long as necessary for the purposes for which it was collected.

• Integrity and Confidentiality: We implement appropriate security measures to protect personal data against unauthorized access, alteration, disclosure, or destruction.

5.2 California Consumer Privacy Act (CCPA)

• Right to Know: California residents have the right to request information about the personal data we collect and how it is used and shared.

• Right to Delete: California residents can request the deletion of their personal data, subject to certain exceptions.

• Right to Opt-Out: California residents have the right to opt-out of the sale of their personal data. Although we do not sell personal data, we provide this right in our Privacy Policy.

5.3 Other Privacy Laws

• Australia: We comply with the Privacy Act 1988, which governs the collection, use, and disclosure of personal information in Australia.

• New Zealand: We adhere to the Privacy Act 2020, which regulates the handling of personal information and provides rights to access and correction.

• Canada: We follow the Personal Information Protection and Electronic Documents Act (PIPEDA), which sets out ground rules for how businesses must handle personal information.

For more information, please refer to our Privacy Policy.

6. Changes to This Policy

We may update this Cancellation and Refund Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new policy on this page and updating the effective date at the top of this policy. We encourage you to review this policy periodically to stay informed about our cancellation and refund practices.

7. Contact Us

If you have any questions about this Cancellation and Refund Policy or our practices, please contact us at:

Get Glam Email: [email protected]